Experience: 3-4 year Roles and Responsibilities: Report to Manager/ Senior Manager/ Director (India/ US) Assume responsibility for the resource planning process to maximize operational efficiency. Clear and focused commitment to structure and quality, while assuring the consistency of essential processes. Submits recommendations and takes corrective action to maintain performance and meet/ exceed service level expectations. Facilitates reporting on all key performance metrics on a daily, weekly, and monthly basis. Maintain current knowledge of industry best practices and standards.

Knowledge and Skills Requirements Prior back office supervisory experience is required. Leadership skills that include the ability to develop and nurture a team of real time experts. Exceptional interpersonal, communication and phone skills, with the ability to effectively communicate with people at all levels and from various backgrounds. Candidates must have strong analytical skills as well as the experience and ability to communicate effectively with US customers and all levels of the organization. Intelligent and competent, with strict attention to detail and the ability to absorb and quickly learn with minimal guidance. Business professionals, focused and self-motivated to provide world-class operations support and leadership. Strong multitasking skills, with the ability to balance priorities and deadlines, and take complete ownership of various short and long term projects. Minimum typing speed of 30-words per minute. Ability to work additional hours as needed to successfully complete month-end closings on time. Excellent listener. Ability to think out of the box.