Should be capable to review and research information across Engineering and support organization on current product features, processes, Trouble shooting steps and related topics; organize content for a knowledge database; compile information and product updates. Must have knowledge (Product Related) of common errors, issues, requests from customers and other department, concepts, practices and procedures of Support organization Must have the ability to manage and perform KB editorial activities including gathering and researching information that enhances the value of the KB to all audiences, including employees, customers, partners, etc., with the goal of motivating users to utilize it as a major source for information and trouble shooting. Must be skilled in conceptualizing creative ideas, documenting and presenting them, strong project management skills with the ability to multi-task and manage multiple projects. Work Description: Edit internal and external articles and other content such as Web pages, processes, and marketing collateral. Improve content when necessary for clarity. Ensure that final versions are up to standards and high quality. Work closely with internal Subject Matter Experts to constantly improve writing and style. Edit articles for content, grammar, and style for publication on our articles, our content management system. Must have detailed understanding about product related issues, messaging guidelines affecting content, trouble shooting guidelines, customer guidelines, and editorial guidelines. Ability to define, create and manage company wide document management approach Set expectations for delivery of edits.

Job Qualifications & Personal Attributes: Positive attitude and easy to work with Excellent and proven editing skills Excellent organizational skills Editing experience within Microsoft Office Applications Confident oral and written communication skills Attention to detail Ability to meet deadlines Ability to work independently and as a dedicated team member Qualifications: Good eye for and understanding of graphical elements, page layout Extremely high attention to detail Project Management skills Successful at multi-tasking Reliable, prompt Ability to interact with a variety of people Excellent problem solving and analytical skills Ability to understand and work within communicated role responsibilities