EXPERIENCE DETAILS

1. Current Organization: Mahindra Satyam BPO Engineering Services Hyderabad.
Period : Aug14, 2008 to till date.

Job Profile

Analyzing and Processing Warranty Claims of various failures on Caterpillar on Highway truck Engines.
Process the warranty claims as per Clients business rules and requirements, which include Accepting, Adjusting, Denying and Returning the claims based on the Warranty Guide, Warranty News Letters and Warranty Updates.
Assisting dealers in establishing warranty procedures & communicating these through warranty updates & warranty guide.
Using various Caterpillar Service Parts related Catalogs and Service Manuals for understanding the working principle and the location of a particular part or system.
Dealing with issues originated from settled claims.
Coordinating with Onsite Manger.

2. Name of the Company : Varun Motors Pvt Ltd.
Designation : Service Advisor
Duration : Jun2006 to Aug2008

Company Details

This Company Varun motors is a top service station field located at Balanagar. This Companys main activity is servicing of all Maruti vehicles including free, paid and running repair vehicles to its customers according to their requirement.

My main activity is to interact with the customers and allocation of vehicles to service advisors, Inspecting of free, paid, running repairs and to give instructions to the team how to implement it and to inspect the work done by the team.

Responsibilities:
Day to day work allotment to service advisors.
Handling of Quick Repair Complaint Vehicles.
Handling of warranty spare parts.
Trouble shooting the major complaint vehicles.
Preparing the service estimation bill.
Analyzing of defective component in the vehicles.
Inspection of The jobs done by the team.

3. Name of the Company : Sai Service Station Ltd
Designation : Assistant Service Advisor
Duration : Jun2005 to june2006

Company Details

This Company Sai Service Station Ltd is a Maruti Registered service station Located at Mumbai. This Companys main activity is to undertake servicing of various Maruti vehicles of its customers. I used to supervise the servicing done by my team and Inspect after the completion of Servicing. I also used to give technical advices to the customers about their vehicles technical condition, servicing requirements, Usage Specifications, etc.

Responsibilities:

Supervising the team in servicing of Vehicles
Inspection of the Servicing done by the team
Give Technical advices to Customers
Handling of warranty spare parts