SKILL SET

Technical:
Operating System : Windows XP, Windows Vista, Mac OS.
Servers Handle : Windows Server (2000, 2003, 2008)Win NT, Novell etc.
Applications : MS Office (Word, Excel & Power Point)
Editing Software : Photo shop, Vegas, Scala and Corel Draw

Functional:
System Administration: Designing backup strategy, ensuring scheduled/ unscheduled backups as per the backup plan. Responsible for user management/ server maintainers/ web server/ mail server, etc. Installing and configuring server operating systems, application software, anti-viruses & hardware, etc. Managing disk space, user profile creation and user rights management. Inspecting and verifying proper working of the system peripherals. Managing DHCP & ADSL router configuration for client & server communication.

Networking Operations: Handling the network infrastructure LAN/ WAN, migration & configuration of network client workstations. Addressing performance bottlenecks & ensuring maximum network uptime. Assisting in the design & implementation of the network and troubleshooting. Updating LAN/ WAN Network diagrams with relevant details. Providing technical support for applications and data to clients. Troubleshooting of LAN connectivity issues, software and hardware. Tracking problem, remediation scheduling and coordination.

Technical Support/ Troubleshooting: Installing & configuring network printer and other software/ hardware devices. Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per companys policies. Extending high-end technical support on various servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Implementing effective customer support systems, helpdesk and their management. Working as a Data Entry Operator; preparing letters, scripts, etc.

ORGANIZATIONAL SCAN

Since Oct07 with Digicable Central India Network Pvt. Ltd., Indore as EDP Manager

Key Deliverables: Administering entire technical & troubleshooting functions viz., computers maintenance & networking of all channel of Digicable Central India Network Pvt. Ltd. as well as other branches in Madhya Pradesh, Chattisgarh and Rajasthan.

Jul04-Oct07 with Bhaskar Muiltinet Ltd., Indore as IT Executive

Key Deliverables: Managing all computers maintenance & troubleshooting of stand-alone as well as network issues of channel of BTV.

Aug99-Jul04 with MAX Technologies, Indore as Hardware Engineer

Key Deliverables: Handling hardware related problems of 10 to 15 companies like Gilpack, Sonic Biocheam, Jyoti Overseas, Choksi Raj Ratan, etc. Addressing queries regarding the System/ Software & extending onsite support to the clients including maintenance of hardware/ software support.