P. MUTHU KUMAR

Experience
[OYP Group-AYP US Client]

Period My Primary responsibility is To assist the Operations team as part of the MIS process
Key Result Areas

Creating and maintaining reports in Excel & MS SQL Server that allows the company to get information on daily business activities.
Preparation of monthly Performance Status Reports to Senior Management
Collate, Analyze and Present company performance details quarterly and half yearly
Provide information to management and meet weekly to ensure consistency in data and information across the company.
Generate, maintain, analyse & present daily/ weekly/ monthly Sales, Quality and Client Service reports.
Creating MIS/ Dashboard report and presenting it to the concern Department.
Make company performance reports and analysing them from company prospect.
Design reporting formats to provide accurate information in a clear and concise manner.
Produce and support existing reports and processes
Review history of current reporting used analyse for time utilization, consistency and accuracy.
Monitor implementation of MIS processes and evaluate their effectiveness.
Standardize similar reports across clients, departments and teams.
Ad Hoc data collection, analysis and reporting as required. (I. e. Data/ Field Formatting, Data Storage, and report Generation. )
Maintain all details of service agreements with clients.
Understand requirements, design formats, deploy formats, follow up with Business development Team, Client Services Department, and Quality team and validate data.
Prepare Quality dashboards to report progress made through quality initiatives and report overall quality level in the organization.
Measure and develop service level targets against Best in class benchmarks.
Preparing Workflow MIS reports and forecasting workforce availability based on data collected and trend analysis.
Undertake Trend Analysis of Data and Automation of reports.
Day-to-Day Analysis of MIS Reports
Prepare variance reports such as Forecast vs. Actual sales and so on related to various departments within the organization.
Mapping of Data to provide trend analysis and make notes regarding consistency in performance and information collected.
Solve the ad-hoc requirement of Management related to organizational information for critical decision making.
Personalize new MIS requirements from Operations perspective and as required for accurate business information.
Participated in weekly status and monthly review meeting.

September 2007-Till date.

Experience
Organization HDFC Bank[Accudot Consulting Pvt Ltd., ] Bangalore, India
Designation Management Information System Executive (MIS-Executive)
Job Description

Key Result Areas
Taking care of all types of files [Auto loan, personal loan and business loan] disbursement from the date of login to till it final process.
Check and verify the MIS reports and undertake appropriate follow up action to the particular department.
Check and Verify the file quality and submitted quality status report to review meeting.
Preparing staffing/ head count/ seat utilization reports.
Preparing all Employees monthly basis incentive report.
Handling a CPA [Credit Approval Agency] team for processing the files.
Interacting with credit and sales team for assisting them in the identification, simulation, resolving and tracking of problem events.
To complete the allotted files within the Turn around Time.
To know and understand the field specifics of Online Banking Software application.
Responsible to maintain security control, computer hardware including trouble shooting problems and other IT peripherals.
Participated in weekly process and monthly target review meeting.

June 2005- July 2007

Additional Skills

 Windows9x, Windows XP, Software Testing, OS and other software Installation, System and Hardware assembling and using Internet.
 Strong knowledge in MS office V especially MS Excel [Hyper link, Pivot table, macros, formulas and pivot chart], VBScript, Power Point Presentation and familiarity with computers and basic applications, confident attitude, aggressive on meeting deadlines and targets.
 VICIDIAL Dialer, AVAYA Application Software [Lead generation, Analysing, Lead updating, call monitoring] Handling.

Strengths

 Strong presentation and communication skills.
 Strong analytical, research and survey skills.
 To develop good relationship with management and all business unit.
 Ability to learn quickly.
 Quick adaptability to new environment.

Personal Profile


Gender : Male
Marital Status : Unmarried
Languages Known : Tamil, English, Hindi and Telugu

Declaration:

I hereby declare that the above-furnished information is true to my knowledge.