SUMMARY
X An Electronics Diploma Engineer with more than six year of work experience in Sales & Service, Promotional activities and Business development of Electronic products.
X Presently working as Service Supervisor with PEP INFOTECH LTD., MEERUT, handling sales and Service activities of home Inverter and UPS, providing technical & commercial support to Distributors and Dealers Network of Company.
X Knowledge of square wave, Sine wave inverter and UPS, along with telecom products (like GSM FCT, GSM LCR, GSM PCO, Coin pay phone, local call Monitors, Billing Machines etc. ) and Vehicle tracking system.
X Handling a team of service Engineers and service technicians for prompt service of our customers and dealers/ Distributors.
X Adept at maintaining strong relationships through good communication and analytical skills.

WORK EXPERIENCE

Pep Infotech Ltd., Meerut From June 03, 2004 to till date
PEP INFOTECH LTD is an ISO 9001 company with a turnover of around 80 Crores manufacturing STD PCO monitors, Coin pay phones, EPABX systems, Call moniters, GSM Machines, GSM Coin Pay Phone, GSM FCT and home UPS and Inverters (Square wave and Sine wave).

As Service Supervisor
Key Functional Role;
Sales and Service Management
X Analyzing service related problems of the power products & rectifies them.
X Handling all the maintenance & service activities.
X Conducting training programs of products for the sales team and dealers on selling strategies.
X Manage a team of service Engineers and Service Technicians for the prompt service of customers, Dealers/ Distributors.
X Manage to train the technicians for different areas for providing the fastest service to the Dealers & end customers.
X Arranging products Demonstrations to Corporate clients.
X Manage to handle escalate customers for there all issues related to companys Products.

Business Development/ Relationship Management
X Mapping business requirements of the clients and providing them with best solutions to meet the same.
X Building and maintaining harmonious relationship with existing & prospective clients through good service.

As Asst. Engineer

GSM Routers (GF-1 & GL-2) (For Bharti, Idea and Vodafone)
Key Functional Role;
X Handling the Servicing Issues from Bharti & Idea, rectified them and if require coordinate with R&D and Sales and Service Centre.
X Handling refurbishing contracts for FCTs.
X Handle a team of service engineers and service technicians for prompt service of our clients.
X Arranging products Demonstrations to Corporate clients.
X Responsibility to appoint New Service Engineer/ Service Technician according to requirement.
X Training of New appointed Service Engineer/ Service technician, Dealer/ Distributor.
X Coordinate and supervision of team members.
X Looked after the Servicing Issues of the clients.
X Handling sales & service promotion activities.
X Forward the Service Team to the Customer end.

As J. E. (sales)

Key Functional Role;
X Servicing of GSM based telecom products (Like FCT, GSM PCO, GSM FWP, GSM Coin pay phone) at dealer and Customer End.
X Co-ordination with R&D for the field problems.
X Looked after the Servicing Issues of the clients.
X Handling sales & service promotion activities.
X Dealer follow-up (as a part of Sales).