Professional Experience :

 Working With Bharat Sanchar Nigam Limited Gujarat Since Feb-2007 (www. bsnl. co. in)

 Daman Site :

o As A Junior Telecom Officer (Managerial post) from Feb 2002 to Sept 2007. Junior Telecom Officer is executive post in Bharat Sanchar Nigam, and
many times vested with multiple responsibilities mention below.

A. Switch Engineer (Team size 7)

Subscriber line creation, deletion & maintenance.
CCR Observation & E1(CCS7) Link Maintenance & Creation of CCS7 links
Charging & Route code Modification, Installation & Expansion of CDOT RSU
Maintenance of C-Dot Exchanges & Troubleshooting of CDOT Switch.

B. Maintenance of External Network (Team size 6) Mar 2003 to April 2004

Development & maintenance of existing copper pair cable network.
Subscriber loop management.
Survey and preparation of estimates for expansion/ maintenance.
Maintenance of non exchange lines e. g.. lease lines, hotlines, data circuits

C. Handling operations of Customer service centre. ( Team size 8)

Expansion of customer base by implementing various policies
Solving technical and non technical complaints of customers to their satisfaction
Handling revenue collection through cash counters
Preparation of financial reports and statements of cards sold and cash collected using SAP package.

 Vapi Site :

o As A Junior Telecom Officer from Oct 2007 to Feb 2008.

Responsibilities :

A. Managing Transmission network of Vapi SDCA. (Team Size 5)

Fault locating and rectification of OFC fault.
GSM BTS fault rectification & BTS maintenance.

3 RSU maintenance, achieved through JTO.
OFC system installation, operation & maintenance.

B. Junior Telecom Officer (Customer Service Center) from Oct 2007 to Feb 2008
Managing Operations of CSC, VAPI. (Team Size 22)

Expansion of customer base by implementing various policies
Solving technical and non technical complaints of customers to their satisfaction
Handling revenue collection through cash counters
Preparation of financial reports and statements of cards sold and cash collected using SAP package.
Mobile customer creation & replacement card work.
Duty assignments for 8 Am to 8 Pm operations.
Franchise administration.

C. Handling Commercial Office Operations. (Team Size 5)

Managing commercial work related to customers, like NTC order generation, cancellation, Broad band order generation, plane change orders etc. Managing staff related work like leave balance reports, performance reports etc