Profile : Sales & Service Coordinator ( Circle-Operation )

MIS Coordination
Reporting of performance in various cuts on daily/ weekly and monthly basis.
Analysis the data, verify, mapping and maintain master sheet for Original database.
Central coordination & data collection of sales & activation numbers across the circle and reporting in a dashboard format.
Sales & Service Report (Distributor & DSA Primary billing/ Activation/ Service Request/ Audit/ ISP Stock/ ISP Readiness and CAF Submission reports. )
Assist in preparation of small presentations/ communication as a first draft including Processing, analysis and presentation of new information.

Service Coordination
Coordinate with Service engineers to attend Service calls.
Coordinate with Customer care & ensure timely responses are provided to the requirements and service delivery needs.
Monthly ISP (Installation Service Provider) audit visit to make sure quality & service level adherence.

Distribution Support
Ensure the stock availability at CDC as per the request from sales team, Co-ordination with Warehouse, ISP (Installation Service Provider).
Ensure Monthly Reconciliation of Stock lying with ISPs and lying at CDC.
Coordinating department operations, such as tracking expenses, processing purchase orders and invoices, space planning and special projects required as assigned.
Coordination with ISP/ Dealers for data collections, Coordination with Sales Executive for routine job like payment collection, bills processing.

Administrative Support
Attendance & support of other salary related issue for the Associate employee.
RCV & other claim processing for Associate employee.
Coordination with admin Department for Conference room booking for Circle/ Cluster Meeting/ presentation.
Continuously updating the knowledge relating to new laws pertaining to telecom & Entertainment sector.