With 2. 8 years of total experience including 1. 8 years in Software Testing experience, I would like to work with a dynamic and prominent IT firm where I can apply my testing experience and interpersonal skills efficiently & effectively for the growth of the company with me.

SYNOPSIS
Having 1. 8 years of experience in Software Testing.
Having 1 year of experience as a Senior Customer Care Executive.
Having Good Experience with Manual Testing Techniques.
Experienced in writing, reviewing, and execution of test case scenarios.
Experienced in writing Test Cases.
Hands on experience on Functional Testing, GUI Testing, and Regression Testing.
Good knowledge of Software Development Life Cycle.
Knowledge of QTP.
Reporting and prioritizing software bugs in conjunction with the development and Quality Assurance Manager.

ORGANIZATIONAL EXPERIENCE

Macro Software Systems, Bangalore Software Tester December 06 to till date

Current Project # 1: Time Recording System

Client:Rail Corporation (Australia-Government)
Role: Software Tester
Environment: J2EE, MySQL 6. 1
Defect Tracking Tool: Bugzilla.
Team Size:4
Duration: March 2008 to till date

Project Details:
TRS is a web-based system for meeting Time Recording requirements for efficient labor costing purpose and that would replace their existing MS Access and MS Excel based application that is currently being used to log the time by its employees. The eventual goal of the Time Recording System is to provide accurate Labor Costing for its Projects, Work Orders and ADR Tasks. This Time Recording System (TRS) is a web-based application and closely integrated with Ellipse/ MIMS (Enterprise resource planning application used in RailCorp). Initially the TRS application will be used by the Engineering Division, but is expected to be progressively adopted by other departments of RailCorp.

Responsibilities:
Reviewed the Business Requirement Document, System Requirement Specifications and use cases in the initial phase of development.
Writing and executing various test cases for conducting system testing and regression testing.
Involved in issue resolution by interacting with developers, business analysts and team lead.
Bug tracking and reporting.

Project # 2 :ONLINE RESTAURANT BOOKING

Client: Open table, USA.
Role: Software Tester
Environment: Dot net, SQL server
Defect Tracking Tool:Bugzilla
Team Size:4
Duration:September 2007 to February 2008

Project Details:
Online restaurant booking is the web-based application, is the supplier of reservation, table management, guest management software for restaurants. In this portal most of the restaurants all over the world are registered. And they can advertise their respective restaurant facilities, which they facilitate for customers using this portal. This software replaces pen-n-paper at the host stand. It automates the process of taking reservations, managing tables and respective foods, while allowing restaurants to build robust diner databases for superior guest recognition and targeted e-mail marketing.

Responsibilities:
Involved in study/ analysis of business functional specifications document.
Writing and executing various test cases for conducting system testing and regression testing.
Involved in issue resolution by interacting with developers, business analysts and team lead.
Bug tracking and reporting.

Project # 3: ON-LINE BANKING

Client: TD bank north, New York USA
Role: Software Tester
Environment: Java, Apache 2. 2. 9, SQL server
Defect Tracking Tool: Bugzilla.
Team Size:3
Duration: January 2007 to August 2007

Project Details:
Net banking is an Internet Service offering a simple, convenient and secure method of accessing bank accounts on the Internet. With your Secure Internet Banking ID and Password, you can login and take care of your banking and credit card needs at your convenience and time. No more queues, no more waiting. Using net banking, you can access your bank account 24 hours a day, 7 days a week and can keep a close eye on your account balances, print account statements, pay bills, transfer funds, track purchases and schedule your recurring payments at the touch of a button and much more.

Responsibilities:
Executing various test cases for conducting system testing and regression testing.
Bug tracking and reporting.

AIM Solutions, Ahmedabad Sr. Customer Care Executive Dec05-Dec'06

Tele Calling/ Co-ordinator
Handling of outbound dialer calls regarding mortgage refinance options.
Taking mandatory information from customer as per requirements.
Process collected information on a lead form (Lead Format).
Forwarding of lead format to the concern person (Loan Specialist).
Respond to customer requests and inquiries efficiently.