Years of Work Experience: 2 Years

Dot Net Cyber cafe: worked as Service engineer since Aug 2006. To Feb 2009

CMS Computers Pvt Ltd., Mumbai: Worked as FMS engineer from Nov 2007 to Aug 2008

Resume Summary :
Routine Activities: Responsible for Maintenance, installation, and Configuration of all Microsoft Windows, supporting for Windows based Systems, and regular Monitoring and updating critical Security and Anti virus patches for all Servers and Desktops., responsible for regular monitoring of all breakdown calls and submitting reports to the Management regularly.

Server Support: Installation and configuration of servers (windows 2000/ 2003 server), user management.

Desktop Support: Providing support on Windows 95/ 98Win2K Professional/ Windows XP platforms on various kinds of problems related to OS/ Applications/ Network/ Hardware etc, escalating the issues with various Vendors and to get the problem rectified within a short time and thus ensuring the No/ less downtime for the End Users.

Microsoft outlook, configuration like configuration of personal folder, moving mail to personal folder, setting of rules, off line file configuration, delegation of control.

Up gradation of desktop (OS up gradation/ RAM/ HDD)

Supporting Laptop, which includes software problem(OS updation, MS office patch installation) hardware up gradation (like up gradation of RAM, HDD etc ) & hardware problem

Supporting users in various office and trouble shooting their problem remotely using VNC/ Remote Desktop Connection

Attending LAN problems like switch problem, IP address problem, crimping and laying of network cable, changing of Network cards

Hardware trouble shooting and Maintenance.
Other Technical Skill Set :
implementing and supporting Windows 2000/ 2003 server

Implementing and supporting Windows 2000 Professional/ XP

Remote Administration of Computers Using VNC

Internetworking with Microsoft TCP/ IP on Microsoft Windows2000/ Windows 2003 server.

Network Printer installation and configuration

Configuration of outlook Express/ Microsoft outlook.

Remote Support for Customers

Server level Installation and updating of Antivirus softwares like Symantec. Norton Anti virus, mcaffe etc

Installation and configuring of DHCP, DNS

Expert knowledge and experience with networking protocols, services, and devices, including:, TCP/ IP