PROFESSIONAL SYNOPSIS
X A dynamic professional with 6 years of rich experience in Project Planning & Execution, Product Development, Training & Development, Technical Operations & Man Management in Telecom Sector/ Broadband (ADSL) including VOIP & WIMAX Sector.
X Presently associated with SIEMENS, Dubai, UAE as Regional Technical Support Engineer/ Service Manager (MEA & India Region).
X A project planner with expertise in planning, executing and spearheading product development projects in compliance to quality standards.
X Possess a clear understanding of the Broadband (ADSL) including VOIP & WIMAX, telecoms industry, technology trends with the distinction of instituting quality practices to achieve business excellence at the lowest overall cost.
X Expertise in designing world class systems and implementing processes that will enable organization to consistently meet and enhance customer satisfaction.
X Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
X Holds the distinction of visiting various countries across Middle East, Africa, India, Belgium and Germany.
X Bachelors Degree in Engineering (B. E) V Electronics and Telecommunication.
X Excellent communication & interpersonal skills with strong analytical, team building, problem solving and organizational abilities.

PROFESSIONAL CERTIFICATION

- Cisco Certified Network Associate (CCNA) in 2006.
- Microsoft Certified (MCSE) in 2002.

CORE COMPETENCIES

Project Planning & Management
X Managing overall operations for various ADSL, VOIP, Wimax & telecom projects within cost & time parameters.
X Supervising overall operations for various development related projects within cost & time parameters.
X Monitoring projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects.

Product Development
X Coordinating the entire development activities including requirement analysis, planning, finalizing specifications, designing and prototype development.
X Troubleshooting all technical problems; conducting various tests & inspections to ensure that products developed are in compliance with pre-set quality specifications.
X Planning, implementing & monitoring technological changes to enhance efficiency & performance.

Service Operations
X Implementing services plans/ policies for the service centers while ensuring accomplishment of business goals across the assigned regions like South Africa, Middle East countries and India.
X Providing immediate service support to the clients for resolving their issues and complaints in compliance with the preset guidelines and rules.
X Ensuring maximum customer satisfaction by responding to customer queries, achieving delivery & service quality norms.

Team Management
X Leading, mentoring, training & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
X Organizing customized training pro grammes based on the training need analysis to enhance the manpower skills & efficiency.
X Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

ORGANIZATIONAL EXPERIENCE

Since Mar03 with SIEMENS, Dubai, UAE
Products Handled: Cordless & WLAN Phones, Broadband Products (Residential ADSL Gateways including VOIP, Routers & Modems), IP Phones, Set Top Boxes, Residential WIMAX Products & Mobile Phones.