DATA Network ( 4 months ).
Monitor the network (up/ down event detection) to ensure its availability to all users.

Observe the status and performance of all components of network facilities.
Open Incident Report and document outage.

Work with circuit providers to address and resolve circuit issues.

Notify users and supporting groups during outage situations.

Escalate/ notify management on infrastructure-related outages.

Coordinates network problem resolution activities in a multi-platform environment.

Identify, test and provide initial diagnosis and resolution of network incidents in a multi-platform environment.

Coordinate network activities for the 7/ 24 Network Operations Center (NOC).

SIP based VOIP Network ( Nine Months )

Ticket management: - Network Support engineer for enterprise
SIP Trunking. Involves trouble shooting SIP trunks based on tickets created by enterprise customers.

CCNP (SWITCHING & ROUTING only)

SYSTEM SKILL SUMMARY

NETWORKING KNOWLEDGE:

Good understanding of OSI Model, TCP/ IP protocol suite.
IP addressing and sub netting, VLSM/ CIDR.
Switching concepts:

VLANs, VTP, VLAN Trunking (IEEE 802. 1q & ISL).
Spanning Tree Protocol, STP security mechanisms.
Inter-VLAN routing SVI and routed ports.
Gateway redundancy technologies HSRP, VRRP, GLBP.

ROUTING CONCEPTS

Static & Dynamic.
Functions and operations of Distance-Vector protocols like RIPV1/ V2, IGRP, EIGRP.
Functions and operations of Link-state protocols OSPF.
Exterior Gateway Protocol BGP.
IP Multi casting and IPv6.
Standard/ Extended Access Lists.
Basics of Wireless Networking.