Trainer with 6+ years in training and course development: delivering training, designing and writing courses, leading teams of trainers. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction. Maintaining a positive work environment. Dynamic leader, strategic thinker and decision-maker.

Training

Responsible for identifying, planning and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance employee development

Planning and delivering Induction and New hire training for the New employees

Supervising and monitoring the Training Impact across the country.

Integrated newly revitalized training to maximize employees response, performance and knowledge
Prepared short and long-term training schedules and tracking progress of participants to ensure that the learning objectives are met

Managed multiple projects while working closely with External Training consultants to execute training programs to provide required support resources.

Recognized for designing a challenging training program resulting in team members achieving higher proficiency ratings during periodic skills testing, evaluations and promotion scores

Conducted employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency

Achievements:

Initiated and Implemented Pilot Training batch.
Trained the Employees across the Country working for Apollo
Trained all the Trainers located in various regions of the Country.
Written and Directed a Training video on customer service.
Created a tremendous positive impact on customer service levels.
Designed and developed Training manual.
Conducted and Trained the Trainers in All India Trainers workshop held in Hyderabad.
Trained all the levels of Employees from Front office to middle management.