Work Experience

Avaya India Pvt. Ltd., Pune Dec 2007 to Date
Designation: Associate Software Engineer

Worked in Avaya Pvt. Ltd. as an Associate Software Engineer in CRM domain. Have gained experience in various phases of SDLC like Requirements Analysis, Design, Coding and Testing.
Core areas of skill are development of test plan and test cases and executing it manually

Total Work Exp: 11 months.

Product Knowledge:
Worked on Avaya OA (Operational Analyst), Avaya IQ.
Basic knowledge of:
IVR(Interactive Voice Response), PC (Proactive Contact), IC(Interaction Center), CM(Communication Manager), DO(Distributed Office), MM(Modular Messaging)

Computer Skills

RDBMS : Basic knowledge of SQL, Oracle
Programming Languages
Scripting Languages :
: C, C++, Core java.
Unix Shell Scripting, Basic Knowledge of Perl
Web Technologies : HTML, Java Script
Operating Systems
Tool :
: Windows 98/ XP/ 2000 Pro, UNIX, Linux, Solaris
QTP 8. 0, Win Runner 8. 0, Test Director 7. 2, Rational Robot 2003. 06. 00,
Silk Test, Quality Center, Clear Quest.
Virtualization : Knowledge of VMware.

Strengths

Competent in handling all type of assignments.
Avid team player and good interpersonal skills.
Positive attitude and good grasping skills.

Projects Worked

1. Intelligent Branch
Duration : Feb-2008 - July 2008
Products : Communication Manager, SES, Distributed Office, Microsoft Office Communicator (MOC)
Project Description : The Intelligent Branch Solution provides centralized, distributed, and extended
(hybrid) configurations for the following industries:
1) Retail 2) Banking
Centralized Configuration
A centralized configuration is designed for companies that have robust, voice-ready,
WAN-connected branches and 250 or fewer branches per regional/ central hub.
Distributed Configuration
A distributed configuration is designed for companies that want highly scalable and easy-to-deploy branch solutions that are easy to manage.

Contribution to the Project : Identifying call flows based on setup
Writing test cases
Execution test cases
Installation, Configuration of MOC.
Configure Jump Start server.
Team Size: 18

2. Mega Branch
Duration : Aug 2008 Till Date
Products : Communication Manager, SES, Distributed Office, Avaya Phones, IC (Interaction Center), IVR (interactive voice response), PC (proactive contact), MM(modular messaging), OA(operational analyst), IQ
Project Description : Mega Branch solution is designed for customers requiring large scale communication system, including banking, retail and other large distributed environments.
Contribution to the Project : Setup products like IQ and OA in lab
Integrate IQ and OA with other Avaya products used in the solution.
Maintenance of the setup.
Identifying call flows based on setup
Writing test cases for call flows and installation, configuration and integration of products.
Execution of test cases.

Team Size: 18

3. SQA Website
Duration : Aug 2008 Till Date
Products : Net Beans, MySQL, MySQL Front.
Language : Java Script, J2EE, HTML
Project Description : SQA Website is an internal site developed to smoothen and improve efficiency of following management activities :
Lab Management: This module helps to track various lab resources along with their allocation and de-allocation to the team members and reports generation. The lab resources include IP address, Hardware, Software license etc.
Course Management: This module is designed to track the progress of courses and trainings assigned to team members and generate reports based on various criteria
Skill Metrics: This module is designed to Add, Edit the skills of team members, and generate various types of reports like skill based for management.
Contribution to the Project : Requirements Analysis: Understanding the requirements.
Coding of the application.
Testing & debugging of the application

Team Size: 4

Product knowledge

OA (Operational Analyst):-
Avaya OA is call center reporting software which consists of servers and integrated with Avaya IC reports end to end routing and handling of different communication Medias like Email, Fax, SMS, Chat and Voice.
Gained knowledge on OA in 4 months.
Installation, Configuration, Integration and Troubleshooting the OA.
Working on OA for 11 months.

IQ (Reporting Tool):-
Avaya IQ is the reporting tool for Avaya products. IQ integrates with Avaya CM (Communication Manager) and PC (Proactive contact). Avaya IQ is best reporting tool for CM and PC, shows report for every call has come to contact center.
Gained knowledge on IQ in 2 months.
Installation, Configuration, Integration and Troubleshooting the IQ.
Working on IQ for 4 months.