Executive Summary
Nearly 3 years of experience in managing Operations; Technical Support; Project Execution & Client Servicing. Currently associated with CMS Computer Ltd., Efficient in handling of complex situation in line with existing business trends and also making appropriate decision in the larger interest of the organization. Extend high-end technical support and ensuring high customer satisfaction levels through prompt redressal of their problems. Excellent communication and interpersonal skills in resolving complex Telecommunications and Application related issues.

Professional Certification:
CCNA Certified.

Core Competencies

Application
Maintenance of the applications in the server located in Retail Outlets.
Remotely supporting servers through VNC and devices at Retail Outlets throughout India.
Implementing access policy (Group edit policy).
Remotely upgrading patches on retail outlet servers from FTP server.
Remotely monitoring on-site status using HP-OVO tools
Configuring the on-site devices such as HHTs, ATG and Dispensers.
Monitoring the VSAT connectivity between headquarter and retail outlet.
Responsible for doing checklist i. e. checking all the configurations of the site before the site goes live.

Telecom
Creation and deletion of telephone lines on Lucent switch.
Activation and deactivation of features of mobile on Ericsson switch.
Coordinating with Field Engineers for obtaining site status reports for updates on project progress.
Interaction with switch, transmission department for the maintenance purpose.
Preparing daily reports for management and maintaining the related reports.

Technical Tools

HP Open View tool.
BMC Remedy 7.

Employment Records

SI No. Employer Period Designation
1 CMS Computer Ltd. From Mar 2009 to till date Technical Service Desk
2 Reliance Petroleum Ltd.
From Mar 2007 to Feb 2009 Application Engineer
3 Tata Services Ltd. From Feb 2006 to Mar 2007 Engineer- In Network Operations

Computer Skills
Languages : C, C++, vb. net
Operating Systems : Windows 95/ 98/ XP