Resume - Spare Parts Manager

(Keywords : €Client Management/ retention, Building strategic alliances, Business and Process Management, Negotiation and)
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  Candidate Details
Position Sought :
Spare Parts Manager
Age :
36 years     Experience : 10.0
Qualification :
Automobile, Power Plant,estimating & Costinggovt.polytechnic, khandwa 
Preferred Location :
Indore, Mumbai, Thane, Nagpur, Middle East/Gulf
Job Category :
Sales/Marketing/Advertising/Business Dev.
Expected Salary :


Seeking a position in

Customer Relationship Management in the Heavy Engineering/ Automobile sector

Proven track record in handling clients in organizations of repute and
steering the organization to enhanced profitability and growth

Outstanding success in building and maintaining relationships, establishing large volumes and high profile accounts with excellent levels of loyalty and retention

Proficiency in:
Client Management/ retention
Business strategizing
Negotiation and Persuasion Skills

Expertise in striking commercial negotiations and enhancing organizational profitability


strategic marketing and goal setting
Customer service and retention
Team Leadership
Presentation Skills
Building strategic alliances
SLA Compliance
Business and Process Management
Negotiation and closing skills

Expertise in the functioning of: Komatsu bulldozer, excavators, wheel loading showel, motor grader, dump trucks, generators compressors, JCB - backhoeloader. loadall, skid steers, forklifts, Bomag - single drum vibratory rollers, double drum vibratory rollers, pneumatic tyre rollers, their part numbering system, hydraulics, different component used in hydraulic equipment - their technical specification and their function, Esco buckets, Esco tooth and their application


Customer Support Executive: Feb 1998 Sep 2008

Company Overview: Galadari Trucks & Heavy Equipment Co. is a sole distributor of KOMATSU, JCB, BOMAG,
ESCO, LEROI, VIBROMAX, and MARINI with operation in entire UAE

Job Profile:
Leading a team of 10 and reporting to Parts Manager
Handling all major local and export customers.
Preparing export documents and arranging shipment as per schedule.
Handling customer complaints by coordinating with central parts department to help resolve parts related issues.
Maintaining a steady spare parts inventory to ensure supply ex-stock on urgent customer requests
Maintaining, monitoring and updating customer database.
Monitoring back orders and processing pending delivery cases for liquidation.
Clinch business by quotation follow up and negotiating rates.
Processing and monitoring work shop request with periodic follow up.
General correspondence with local customers.
Providing technical details to customers regarding superseded parts assembly and attachment installation.

Showroom In charge: Nov 1995 - Dec 1997

Company Overview: Shreeji Motors is a well known distributor of HERO HONDA and HERO PUCH two wheeler in the
Burhanpur district of Madhya Pradesh

Job Profile:
Led a team of 25, controlled the full team of sales and service personnel and reported to M D.
Sold two wheelers in the assigned territory and did efficient channel management to achieve business target.
Negotiated with banks and financial institutions to arrange finances for customer
Arranged technical feed back to the OEM regarding the product problem faced in the field.
Entertained the warranty claims and settled with periodic follow up with the underwriters.
Planned, ordered, negotiated price and procured spare parts for the workshop customers.


Diploma (Mechanical Engineering), Board of Technical Education, Bhopal
Diploma in AUTOCAD, Indo-German Computer Institute, Indore


KOMATSU engine parts training
Significance of genuine parts, disadvantages of non-genuine parts, their function and their presentation


Date of birth: 10 Oct 1972
Nationality: Indian
Languages: English, Hindi, Arabic, Urdu
Valid UAE driving license