As Senior Member MSG L2 Engineer at IBM Daksh, Unitech Cyber Park, Gurgaon.

Handling of 6 Engineers in a Shift as a Shift Incharge.
Monitoring & maintenance of Domino servers.
Creation/ Deletion/ Modification of Persons.
Maintaining and Management of Groups.
Administration of 3000+ workstations with XP, 2K and Lotus Notes Client
Installation, Configuration and trouble shooting for Lotus Notes (R 7) at client end
Trouble shooting of IBM, HP desktops, Laptops and Printers
Installation, Configuration and trouble shooting for Blackberry at client end.
Installation and Maintenance of Network as well as Local printer
Antivirus installation and up gradation.
Configuration and up gradation of different user specific software's
Providing LAN Administration
Ensure timely provisioning and support for internal users services.
Ensure the handling of daily routine tasks; monitoring, backup, provisioning, answering phone calls etc
Follow-up escalations until problem is solved, and ticket is closed
Ensure continuous and proactive patch updates, and security hardening.
Formulate proper documentation procedure and data repository for daily operations