CAREER OBJECTIVE

Looking forward to associate myself with an organization where there is an opportunity to share, contribute substantially and upgrade my knowledge for development of self and organization served.

WORK EXPERIENCE

Working as an Assistant Engineer in Infosys for the past 1 year 8 months in the areas of Windows Administration.

ROLES

1. Providing Technical Support
2. Creating and Solving Service Requests
3. Monitoring Servers
4. Troubleshooting and escalating
5. Generating Reports

ACADEMIC DETAILS

Qualification College/ School Year of Study % of Marks

B. Sc (MSCs) Pragathi Degree College for 2004-2007 73. 6%
Women (Osmania University)

Intermediate Board of Intermediate 2002-2004 75. 3%
Education, Andhra Pradesh

SSC Board of Secondary
Education, Andhra Pradesh 20012002 74. 3%

TECHNICAL SKILLS

Languages : C, C++
Operating Systems : Windows 2003 and XP
Web Technologies : HTML
Tools : BMC Patrol, BMC Remedy 6. 0, 7. 0 and Hobbit.

STRENGTHS

Flexible to work in Shifts
Comprehensive problem solving capabilities, excellent verbal and written communication skills
Ability to adopt different environments.
Received a certificate from Infosys Technologies for active particiaption during training period as a member of Self Governance Team (SGT Member)

PROJECT WORK

Project Name Key Venture Holdings
Client Tokyo Grain Exchange (TGE)
Environment Windows Server 2003
Duration Jan 2008 Till Date(20 months)
Role Assistant Engineer
Team Size 10
Tools BMC Patrol and Remedy 6. 0

Description:

KVH is a telecoms company in Japan which was established in 1999 and provides integrated communication and IT management services which includes data networking, internet access etc. through facility based optical fiber networks and data centers.

Role in the project:

As a part of KVH, my job includes monitoring the TGE servers through patrol and assigning, generating and solving the tickets through remedy following the ITIL process, based on the incident and trouble shooting.

Project Name COLT
Client City Of London Telecommunications
Environment Windows Server 2003
Duration April 2009 Till Date(6 months)
Role Assistant Engineer
Team Size 10
Tools Hobbit and BMC Remedy 7. 0

Description:

COLT is one of the major companies established in 1992 with many datacenters across Europe which provides data, voice and managed services to business and government.

Role in the project:

As a part of COLT my role includes creating the tickets based on the issue, initial trouble shooting, escalating the issues to the next level support, generating reports and providing technical support to the client through E-Mails.

PERSONAL PROFILE


Date of Birth : 27th June 1987
Languages Known : English, Telugu and Hindi
Nationality : Indian

DECLARATION

The particulars provided above are true to the best of my knowledge and belief.

Date:
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