PERSONAL INFORMATION


Date of Birth 2nd August, 1977

Nationality Indian
Marital Status Married
Languages Known English, Hindi, Punjabi
QUALIFICATIONS
EXAMINATION BOARD/ UNIVERSITY YEAR OF PASSING
M. C. A. Kurukshetra University, Kurukshetra 2004
B. A. Panjab University, Chandigarh 2000
Senior Secondary C. B. S. E. 1996
Matric C. B. S. E. 1993
CURRICULM VITAE

AREAS OF EXPERTISE
Operational Activities
Training
Team Management
Planning and Controlling
Coordination
Database
MIS
Documentation
Complaints Management
Data Analysis
Customer Services
Supervision and Monitoring
ISO Activities
PROFESSIONAL EXPERIENCE
EMPLOYER PERIOD DESIGNATION REPORTING TO
Moody ICL Certifications Limited, Panchkula 05th July, 2008 to till date Assistant Manager V Customer Complaint Cell & Corporate Facilitator COO
INDUSTRY TYPE Service Industry
PRODUCT RANGE System, Food, Product & Social Certification, Training, Auditing, Inspection & Expediting
NATURE OF WORK (KEY RESULT AREAS):
Handling Customer Complaints covering all India Offices.
Supervising, managing, monitoring & coordinating team of 13 people involved in Customer Complaints, Customer Relationship, Lead Generation/ Conversion activities
Handling activities related to Corporate Operations, JASANZ files, MICBA V EMS (ATJFs, Files etc. ) & OHSAS files.
Maintaining and managing data related to Customer Complaints, New Applications, Lead Generation/ Conversion, Active Clients & Customer Relationship Activities.
Handling online queries generated through company website or telephonically related to services of the company.
Handling company website activities related to CRM and Client Details etc.
Decision making & processing of client files under JASANZ accreditation.
Maintaining and creating new formats for database related to files, auditors, certifications etc.
Coordination with Top Management and Branches across all over India for implementation of new formulated policies, procedures and activities.
Overall responsibility for releasing of ISO certificates of all standards.
Imparting Training to operation staff regarding operation activities, file processing etc.

PROFESSIONAL EXPERIENCE
EMPLOYER PERIOD DESIGNATION REPORTING TO
IDS Infotech Limited, (Head Office) Mohali 07th March, 2008 to 04th July, 2008 Sr. Executive-Quality PDG Head
INDUSTRY TYPE Service Industry
PRODUCT RANGE BPO, KPO, Software Development, Health Care Services, Litigation Support Services, Content Management & Publishing Services etc.
NATURE OF WORK (KEY RESULT AREAS):
Acting as MR of the company.
Managing team of more than 10 Departmental/ Group MRs
Overall responsibility for QMS and ISMS Implementation in the organization.
Planning, Coordinating & Conducting Internal Audits in the Organization.
Associated with management for Creating, Reviewing and Formulating Scope, Policies, procedures etc. of the company
Coordinating with Certification Bodies regarding ISO.
Creating, Reviewing & Maintaining documents & data related to ISO.
Training Employees regarding ISO.
PROFESSIONAL EXPERIENCE
EMPLOYER PERIOD DESIGNATION REPORTING TO
Moody ICL Certifications Limited, Panchkula May 2005
April 2006 to 05th March, 2008 Executive (Operations) (Corporate)

Senior Executive (Operations) (Scheme Office) Manager Corporate

Scheme Manager
INDUSTRY TYPE Service Industry
PRODUCT RANGE System, Food, Product & Social Certification, Training, Auditing, Inspection & Expediting
NATURE OF WORK (KEY RESULT AREAS):
Decision making on client files for certification under JAS-ANZ.
Maintaining Database.
Coordination with Top Management and 13 Branches Across all over India.
Authority of Approving files before hand over to final decision maker.
Undertake Successful Accreditation Audits (From UKAS, JAS-ANZ).
Maintenance of Overall Database of all branches all over India and issue a unique ID to each client.
Responsible for releasing of certificates.
Imparting Training regarding operation activities & file processing for certification.
Coordination with Accreditation Bodies.
Analysis of MIS reports received from offices and submission of the same analysis to Top Management.
PROFESSIONAL EXPERIENCE
EMPLOYER PERIOD DESIGNATION REPORTING TO
Punjab School Education Board, Mohali August 2004 to April 2005 Computer Data Operator (Open School) Director (Open School)
INDUSTRY TYPE Service Industry
PRODUCT RANGE Education
NATURE OF WORK (KEY RESULT AREAS):
Overall management of Computer section of the Department.
Coordination with Director.
Coordination with General public.
Maintaining data related to Department.
INDUSIND Bank Limited-Home Banking Executive-09/ 01 to 08/ 02