Project: Sea Mobile, NMI, Accessible Wireless (Bell Mobility), PNG Telikom, Reliance, Telecom Malaysia, Onetel Dhaka.

Remotely (through VPN) managing entities (MSC, IMG and HLR) and network (PSTN trunks) with the help of console and X terminal.

Remotely manage BSC and BTS with the help of individual GUI interface.

Developing better monitoring policies to ensure maximum uptime for switches.

Troubleshooting network related issues quickly and efficiently with the help of switch engineers (Tier2 support).

Monitoring the entities and defining new policies to ensure maximum uptime.

Co-ordinate with ISP's, Office infrastructure related vendors in resolving issues related to Internet connectivity, Phone lines etc.

Summarizing reports for seniors.

Escalate problems internally to superiors as well as with vendors superiors according to the escalation charts defined.

Keeping a constant watch on the issues reported by end users or Prioritize and delegate tasks as per needs.

Documenting processes, troubleshooting information, problems and their resolutions.

Analyzing daily reports of various networks.

Supervising the monitoring team.

Also configured & resolved systems (Administrator Part).