Share Scotland: Business Analyst Apr 2008-Present

Assist in the development of Management Information Systems and Maintain/ improve the Cost Accounting function related to the company to provide management with a timely and efficient service
Coordinate with technical staff to create, interpret, and implement business requirements into technical specifications.
Develop a high level solution/ design or automating the operation/ process changes, prepare use cases to demonstrate solutions, choose the most feasible and cost effective solution. Identify high level impacts on the system and development effort, engage with client to obtain a sign off on high level solution
Support for requirement related queries and manage/ assist the development team throughout the development cycle as a client representative.
Walkthrough of business scenarios with Client and development teams to validate the requirements and obtain a sign off from all stakeholders.
Involved in analysis and implementation of the information systems and processes necessary to best meet the business requirements
Analysing/ Mapping business processes and developing functional and detailed specifications.
Use of Joomla Content Management System to maintain and provide website support.

Capita Financial Services: Pensions Administrator Jan 2008-March 2008 (3 months fixed contract)

Calculating benefits, final salary pension, transferring benefits, projections and maturity quotes
Maintaining and updating client records.
Communicating with team, shareholders and third parties
Maintaining and developing relationships

BECOGENT Ltd: Administrative and Technical Support Assistant Oct 2007-Jan 2008

Provide administrative and customer relation support to busy team of call centre agents on Virgin Media project at Becogent Ltd.
Take incoming calls from customers and working in a busy environment and managing multiple tasks effectively.
Work under pressure as a part of a team to achieve competitive targets.

Hong Kong and Shanghai Banking Corporation (HSBC) Internet Facilitator Jan 2006 April 2006:

Was responsible for handling all the internet related operations of the bank and assisting the customers for internet banking.
Successfully superseded the targets of Digital Banking and Ecommerce at HSBC and built up good customer relations.
Took initiative to learn more about the bank operations and retail banking and got an insight into the working of a successful global bank.

Reliance Infocomm- June 2004 August 2004:

Automated the working of Direct Sales Agents and gained a superior grade.
Automated the working of the Direct Sales Agents Using VB as Front-end and Access as Backend. It was applied by the companys sales and marketing department and its feasibility was tested by the sales managers.

Kosher Software- October 2004 -- May 2005:

. Net professional, for the reworking of the website weddingwishes. co. uk.
Developed a new framework for the existing website using VB. NET and SQL Server 2000. Adapted the new technologies by making the best use of them, in terms that I helped in the development of the application from remote end.