Team Leader/ Kiosk Manager and Trainer
Dell Australia Pty Ltd (Creative Activation Group) Melbourne, VIC

Driving sales at a Micro level
Delivering of Team KPIs and achieving targeted productivity and sales
Managing staffing in terms of rostering, payroll and scorecards
Training and development for all new hires.
Accurate and timely reporting, via share point
Analysis of weekly revenue and rep metrics reports
Assessing team and sales performance against goals
Advising customers with best possible solution in terms of their
computer Hardware and software requirements.
Managing budget, Revenue per hour, Total revenue per hour and Units.
Maintaining Data Integrity.

Dec 2005 to Nov 2007 Dell Direct Kiosk Sales and Marketing
Dell Direct Store Queensland, Australia

Responsibilities and Skills Developed

Individually achieved about $105, 000 in Q1 and $114, 000 in Q2, 2007
as a part-time employee.
Assisting in developing and planning in sales strategies
Implementing sales promotion and marketing
Providing highest possible customer service
Utilizing strong knowledge of computer hardware, software and peripherals in selling Dell Information Devices
understanding the requirements of implementation of a home network
advising customers in choosing hardware and implementation of hardware

Jan 2002 to May 2005 Dialer Analyst
MphasiS EDS Company, Bangalore, India
Outbound collections - Citibank, US.

Responsibilities and Skills Developed

Business and system process analysis, design, research and the implementation of performance measures.
Analyzed business processes to identify gaps and determined approaches to resolve them.
Worked on Melita, predictive Dialer & Knowledge of Davox, progressive dialer.
Ensured technology is tested and completely functional
Created dashboards and agent scorecards for performance management.
Presented effective usage of Melita Dialers to the new hires.
Strategized completing accounts for the day, based on staffing.
Analyzed daily reports of agents on basis of various collection strategies.
Technology Transition & entire Auto Dialer system that drives the business.
Tested new software & hardware upgrades to ensure 100% operability.
Discussed weekly, over Strategy, Dialer Status reporting and Check Point Calls.
Troubleshoot downtime to minimize production impact.
Client Based updates are reported on Strategy calls.
Handled roster for the entire floor.
Billing -- tracking to the minute for 200 employees across two portfolios on a daily/ weekly/ monthly/ yearly basis.
Floor communication, Staffing & vintage seating Capacity planning