TECHNICAL TRAINING:

One year Apprenticeship Training in HINDUSTAN AERONAUTICS LIMITED, Sunabeda, Orissa from 2nd April 2003 to 1st April 2004.
One week D. T. I. S (Off Campus) Training in Berhampur Govt I. T. I organized by CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE (C. S. T. A. R. I), Govt of India, Kolkata.
WORK EXPERIENCE:

Worked as Supervisor in PRAGATI ELECTRICAL ENGINEERING, Rayagada from 10th April 2004 to 14TH January 2005.
Job Profile:
 Maintaining the capabilities of Electricians.
 Maintenance of 33/ 11 KV sub station.
Worked as Sales & Service Engineer in UNICORN MEDIDENT PVT LTD, Hyderabad 28th January 2005 to 17th June 2007.
Job Profile:
 Maintaining the capabilities of Sales & Service Executives (Entire Andhra Pradesh).
 Providing training to the executives whenever company launches new product.

 Conducting Conferences in some of the selected cities of A. P.
 Visiting every area once in a week to check out the activities of the Executives.

Worked as Service Supervisor (Orissa) in EUREKA FORBES LTD from 1st July 2007 to 20th April 2009.
Job Profile:
 Leading the Service Department of Orissa.
 Maintaining the Capabilities of the Service Technicians, Group Leaders, Business Partners, Franchisees, and Plumbers. Conducting training programmes for the Technicians.
 Keeping the track of customer complaints received & solved.
 Achieving the Service Budget every month given by the Company by collecting Annual Maintenance Contracts (AMC), sale of optional attachments etc.
 Doing BP visit, FDO visit every week to cross check the activities & ensure to provide proper service to the customers..
 Reports to Area Service Officer.
 Reported by 132 Service Technicians, 5 Group Leaders, 26 Business Partners, 15 Plumbers, 26 Office Assts, 14 FDOs & 6 Customer Relative Representatives.
 Making reports on Spares issued to BPs, making spare billing for FDOs in SAP.
 Making ABC analysis reports of Ware House.
 Making reports on Service Revenue Collected, sending the BP bills to Bangalore for their reimbursement in Mobile Infrastructure (MI-SAP) Package.
 Entering IR (Installation Request) in SAP to update customer details in the package.
 Visiting key customers to solve the major complaints & visits customers like RBI, BPCL, HPCL etc to make agreements of Annual Maintenance Contracts.
 Conducting meetings every week with the Business Partners for the betterment.
 Conducting Free Service Camps once in every 2-3 months.
 From 01-05-2008, I was given additional responsibility to look after the Training Department of All Orissa. Conducting Training Programme for the Service Technicians of All Orissa.
Working as Executive Service in HITACHI HOME & LIFE SOLUTIONS (I) LTD, Ahmedabad from 27th April 2009 to till date.
Job Profile
 Leading the Service department of Air conditioners, Refrigerators & Washing Machines division.
 Receiving calls from the customer & making entry in the Service Management System & following up the complaints to get it resolved in time.
 Visiting key customers (commercial) for AMCs.

 Achieving the targets given by the company by collecting AMCs, spare sale etc.
 Making indent of spares for service franchisees & following up with the stores to get the spares in time.
 Resolving the complicated issues in the field by visiting the customers end.
 Forwarding the franchisee bills for their reimbursement.
 Reporting to Asst General Manager (Service).