Seeking Assignments in Operations with an organisation of high repute in Service Sector.

PROFESSIONAL SYNOPSIS

8 years experience in fields like Telecom Billing & Order Management, Operations, Client Services, Corporate Customer Services, U. K & U. S. Back Ofiice operations with companies like Orange Business Services, Hewitt Associates and RDM (Lufthansa). Extensive experience in Team Handling, Conceptualizing and Implementing business processes, developing business project strategies/ procedures, Billing & Procurement, maintaining Clients data & accounts, compilation & generation of MIS and other reports. Excellent communication, relationship management, people handling & analytical skills with an ability to motivate the team. Skilled in accomplishing and achieving organisational goals by utilising full calibre and knowledge.

ACADEMIA

 Graduation from University of Delhi.
 12th from K. V. N. D. A. Pune.
 Pursuing MBA from Amity University.

TECHNICAL PURVIEW

 Advance Diploma in software Engineering from APTECH, Delhi.
 Well versed with Windows NT/ 2000, XP and other Internet Applications.

ORGANISATIONAL EXPERIENCE

Order-To-Cash Analyst (OTC) Large Projects (Delivery Excellence)
January, 2009 Till Date (Thomson Program)
Orange Business Services

The Order-to-Cash Analyst is in charge to follow up and support the customer ordering, to answer timely to the customer requests. He is responsible for generating accurate bills, for data cleaning and revenue assurance within Programs.
Produce on a monthly basis the invoices according to the Contract commercial offer, according to the contract network updates.
Accountable for all aspects of the order-to-cash process of outsourcing program within the ABU.
Monitor on a day to day basis the customer ordering follow up, billing and cash collection process and activities.
Analyze customer legacy order to cash processes and tools in collaboration with the OTC directors.
Support the customer all along the Transformation phase from legacy tool to e-procurement tool.
Billing Management in Intermediate mode of operation including issuing of Billing Scheme form
Meet high levels of customer satisfaction: Accurate invoicing (control draft invoices- issue adjustment tickets)/ day to day orders follow up.

Program Administrator Large Projects (Delivery Excellence)
January, 2007 December 2008 (ZFS Program)
Orange Business Services

Manage the Telecommunications Business for a major European Financial Services providor.
Manage the day-to-day administrative requirements of the Large Project LCM team.
Support Large Project LCM practice, methodology, processes and tools.
Support the processes and requirements for the conduct of site surveys, and transfer of legacy resources from the customer to equant (during the Transition phase).
Order and follow-up of order provisioning (within Orange Business Services and with third party suppliers).
Maintain appropriate databases supporting the order to bill process and the inventories.
Raise PURCHASE REQUISITIONS (PRs) and receive PURCHASE ORDERS (POs) on an Oracle based tool called NFPS(New Finance Procurement System).
Other tools used Clarify, Websource and COSMIT.

Team Developer Health Management
Hewitt Associates - January, 2004 September 2006

Transitioned various new projects from US at the initial stage of Health Management process.
Lead the team of 20 associates for Health insurance processes.
Maintaining Management Information System (MIS) reports.
Maintained reports with regards to Performance & Service Quality provided across the team.
Identifing the Training Needs of the Team members to improve their performance & preparing the Training module for the same.
Gave weekly & monthly reviews about the Project.
Prepared and Updating Work roasters for the team.
Gave timely Feedback to the team for improved performance.
Assisted Operations Manager in one-on-one sessions and feedback sessions

Customer Care Executive
RDM India Pvt. Ltd., April, 2001 January-2004,

Digitalization of Aeronautical charts for various countries
Quality checks (QC) of Aeronautical and Navigational data.
Provide solution of the customer queries.
Crediting of miles for the customers.