 Over 8 years' experience in the areas of Learning & Development, Knowledge Management, Operations Management & Quality compliance.
 5 years' experience in the department of Training/ Learning & Development.
 5 years' experience in Content Management/ Information Management.
 Trained and managed over 250 GB content and over 1000 corporate employees till current.
 Associated with many quality audits (COPC & ISO 9001:2000/ 8) & a key participant in Six Sigma projects.
 Excellent communication & interpersonal skills with proven abilities in Customer Relationship Management.

Specialist - Trainer (L2)/ Knowledge Management

 Conducting New Hires Inductions & Train the Trainer (TTT) sessions.
 Supervising & managing a team of three Trainers (L1) & two Content Management Specialists.
 Designing, implementing & improvising Standard Operating Policies & Procedures for Learning & Development & Content Management.
 Evaluating the effectiveness of training programs on individuals, tracking trainers productivity, & identifying corrective & preventive action plans.
 Developing Training Need Analysis (TNA) & identifying suitable training programs as per business requirements/ exigencies.
 Working as a Lead Trainer for Customer Relationship Management (CRM) & Client Feedback Mechanisms (CFM).
 MIS skills: Tracking & analyzing data, deriving reports & projecting trends.
 Assisting HR team to identify suitable candidates during recruitment & internal job appraisals.
 Keeping quality records and conducting internal quality audits across departments.
 Conducting training for Quality team, SMEs, floor mentors to enhance their skills while monitoring & coaching executives handling calls & emails.
 Planning budgets - fund allocation, budget projection, expenditures for training & motivational activities.
 Participating in lateral calibrations with global-trainers & content managers to establish process harmonization.
 Analyzing training needs to develop new training & refresher programs to improve existing programs.
 Developing and organizing training manuals, multimedia visual aids, and other educational materials.
 Conducted and arranged for ongoing technical training and personal development classes for staff members.
 Prepared rosters for Training & Content Management teams to align resources.
 Evaluating the Knowledge portals & instructors performance and consistently verifying their effectiveness.

Specialist - Knowledge Management/ Trainer
 Creating, Reviewing & Publishing content/ information, with precision.
 Promoting knowledge sharing through the organization's operational business processes and systems by strengthening the links between knowledge sharing and the information systems.
 Performing Knowledge/ Content migration to enhance the performance of Knowledge tools.
 Leading 12 members team (Knowledge Management Team) in India & coordinating with 4 Knowledge Management specialists in Malaysia, Canada, US & Finland.
 Improving the integration among information systems in the organization, to facilitate seamless exchange of information across systems.
 Disseminating information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing events (such as knowledge fairs, weekly & bi-weekly bulletins, quizzes, increasing site visits etc. )
 Working on feedback to eliminate incorrect, incomplete, outdated & duplicate contents.
 Maintaining communications on knowledge sharing across the organization.

Notable Accomplishments

 Played a vital role in streamlining Knowledge management, Email Process, Technical Validation, Escalation board, & HR and Training Standard Operating Policies & Procedures (SOPP).
 Assisted Recruitment unit by conducting interviews for prospective candidates.
 Key member of SPLASH (Fun Committee) to ensure employee motivation.
 Received the letter of appreciation from Client (Head of Customer Care) for perseverance and sustained efforts in being able to meet expectations of internal and external customers.
 Awarded a certification as Star of the Organization 2007/ 9 and Quality Evangelist 2008.
 Appreciated for successful completion of the following (Training) Programs:
Project Management and Leadership Training Workshop
Six Sigma awareness Training
COPC & SCP certification Training
ISO 9001:2000 & ISO 9001:2008 Awareness Training
ISO 9001 Internal Quality Audit Workshop