Experience Summary:



Established track record with experience in helping organizations to efficiently use their networks; ensuring that the design of an organization's computer site allows all of the components, including computers, the network, and software, to fit together and work properly. Meet the customer requirement & deliver the effective results.

1)Hands on Experience on Router and Switches configuration, maintenance and Troubleshooting.
2)Expert in Virtualization of servers & desktop using VMware & Microsoft Virtual PC.
3)Hands on Experience on Dell EMC SAN, Aruba Wireless controller.
4)Hands on Experience on Windows server 2003, 2K and its various services like DNS, DHCP, Active Directory Services, WSUS, FTP, IIS, ISA, RRAS.
5)Sound Knowledge on Exchange server.
6)Sound Knowledge in Sun Solaris server.
7)Sound Knowledge of Routing and Switching Technology.
8)Network configuration using VLAN, OSPF, EIGRP, RIP.
9)Hands on Experience on ITIL prcesses and Strategy.
10)Experience on Vendor Management, Incident Management, Capacity management, Availability Management.
11)Ability to Plan and Execute the Operations and Projects within given time period.
12)Ability to Lead the team and effectively deliver the results from the team members.
13)A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.
14)Good judgment under pressure.

Professional Experience:
Orange Business Service March 2008 - Present
Engineer server Management
Level 2 Engineer/ System Administrator
1)Monitor and Troubleshoot windows & Sun Solaris server and Network infrastructure and Take the backup of the servers as per schedule.
2)Deploying virtualization in servers as well as in the desktop using VMware.
3)Creating, configuring and managing Users in Active Directory DC & Exchange Mailing Database.
4)Maintaining the DHCP, WSUS, IIS, FTP & ISA, Solaris Zone servers.
5)Monitor and Maintain the Dell EMC SAN storage.
6)Administration and maintenance of LAN with more than 800 desktop systems.
7)Coordination with my team, regarding LAN/ Windows/ Applications related issues.
8)Maintain the security of Aruba Wireless network and troubleshoot the Aruba Wireless LAN.
9)Complete the escalated calls from the Level 1 Engineers.
10)Troubleshoot the servers and Desktop for remote users in India.

IT Managed services Support. Incident Manager (Internal and GTL)

1)Responsible for Managing the Entire IT Operations for all users across India and will be the first point of escalation to the user.
2)Responsible for managing and supervising the daily operations of the help desk and following the ITIL process to support of 800+ end users.
3)Leading a team of 15 Engineers & Help desk coordinator & to effectively deliver IT support to the client and Internal users.
4)Thoroughly Root cause analyzes of all repeated incident & make a trend analysis of the Incidents to take the preventive measure.
5)Responsible for Increase customer satisfaction through reduced resolution times and a more systematic approach to Incident prioritization.
6)Analyzing the incident with all Engineers and Appreciating the Team Members for their good performance.
7)Assigning the roles and responsibilities to Engineers & motivate them to work as a Team.
8)Provide feedback to the Service Desk on the effectiveness of support services and channels, feeding into the continuous improvement of the Service Desk.
9)Conducting Weekly review meetings with GTL for service improvements (client).
10)Analyzing the customer needs & take steps to improve the service delivery & give them wow service.
CMS Computers July 2006 February 2008
System Administrator

1)As System administrator I was given the responsibility to handle the Mediaedge:cia site alone to provide the Level 1 & Level 2 Support to the end users.
2)Managing the Active Directory Database & DC
3)Managing & Maintaining the Exchange Mail server.
4) Installing & configuring switches and Structured Cabling.
5)Maintaining the SLA documentation and Daily checklist report.
6)Installation, configuration and troubleshooting Windows, Lotus notes, MS office and Media Application. Network Printers for around 100 users.