CAREER OBJECTIVE

To seek a challenging career in an organization having the environment that encourages continuous learning and provides exposure to new technologies, so as to achieve professional and personal growth in the field of Information Technology.

WORK EXPERIENCE

ZS Associates, IT Associate Apr'08 till date

Network Administration:

Monitoring the issues for Jobs & Events going on for all the servers across different offices with NetIQ. Servers monitored include File Servers, Print Servers, Unix based (SAS) Servers, Citrix Servers, Domain Controllers.
Upgrading the network software and hardware components.
Troubleshooting and installation of updates on Windows 2003 Servers.
Ensuring the servers has the latest network software components installed.
Working on Domain Controllers (Active Directory) for creation of user Accounts and groups.

Global IT :

Ghosting of laptops using Symantecs ghost image and configuring them for the users.
Handling Citrix server connectivity issues across the globe.
Configuring and administration of IP Phones over the Cisco call manager.
Configuration, Up gradation and Troubleshooting Lotus Notes.
Maintenance and creation of FTP servers and connectivity of FTP servers to client servers.
Maintaining, establishing and troubleshooting Cisco VPN Connectivity issues across entire offices.
Assigning RSA Tokens to users over the RSA Ace Server.
Administrating and working on File servers, which include handling huge data creation and maintenance of project folders.
Maintaining and troubleshooting automated back-ups using Iron Mountain Connected Back Up.
Troubleshooting on SAS servers/ Unix server connectivity using Hummingbird Exceed and Visual slick
Software installations and troubleshooting issues for SPSS, MS Office XP & 2007, MS Visio, MS Project 2007.
Creating research documents for ZSs IT Database
Maintaining and upgrading antivirus software (McAfee) on user machines
Working on and troubleshooting print servers for the global offices

Projects Undertaken:

Migration of all users from old Blackberry Server to new one
Configuring PGP and SSO for the users
Managing disk space on the various file servers
Managing the back-up accounts for the entire office
Lotus Notes up gradation for all the users across the office
Mentoring new joiners in the team, helping them understand the job roles and technical issues, maintaining record of their progress and training data

HCL Technologies Ltd., Technical Support Officer July 07- Jan 08

Troubleshooting LAN Connectivity issues
PC Software installations and troubleshooting issues for MS Office documents.
Resolving queries for INTERNET connections over the user mahcines.

SKILLS

Technical Skills :
Pursued Red Hat Linux (Red Hat Linux Certified Engineer) Configuring different services and updating services of Linux Platform
Creation of SAS Projects, FTP servers, users and groups in Active Directory, etc
Citrix Connectivity Issues across the globe
Configuration of Blackberries, Cisco IP phones, maintainence of LAN, etc
Configuration & Troubleshooting of Lotus Notes

Soft Skills :
Excellent communication skills which had enabled me to deliver high quality user services as part of the IT HelpDesk job profile, thereby earning appreciation in all of the internal reviews
Task Management skills which helped in quick and efficient escalation of IT related issues as well as efficient on-boarding of new team members

EDUCATIONAL BACKGROUND

Degree/ Examination Year Institution Percentage
Bachelor Of Engineering(BE) in Computer Science 2007 Vindhya Institute of Technology & Science, Satna, MP 68. 7%
Higher Secondary(12th) 2003 Christ Jyoti Hr. Sec. School, Satna 67. 8%
Matriculation (10th) 2001 Christ Jyoti Hr. Sec. School, Satna 80. 0%

EXTRA CURRICULAR ACTIVITIES/ INTERESTS

Active member of events organizing committee (organizing events like Annual Getaway)
Sports of interest : Volleyball, Cricket Won several competitions at the College level
Hobbies : Music, playing Snooker & Volleyball

I hereby solemnly affirm that the informations mentioned here is best to my knowledge.