Worked as a Senior Executive with a UKs retail bank in its credit card division.

Role:
Handled a 12-member team.
Involve in daily production planning and driving it to closure.
Preparing consolidated daily dashboard with team performance details.
Conducting monthly individual feedback for the team to ascertain the performance level and areas of improvement.

Responsibilities:
Receiving repayment proposals from the third party who act on behalf of the cardholders to repay the debts.
Setting up the cardholders on various repayment plans after reviewing their income and expenditure form.
Reviewing the repayment plans and modifying them (if required).

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Promoted as Senior Process Executive and assigned to a Technology Companys Human Resource Process.

Role held:

Handled a team of 15 members along with assistant manager.
Preparing weekly and monthly reports with the team details
Conducting monthly individual feedback for the team to ascertain the performance level, areas of improvement
Training the newly joined members in the team.
Conducting monthly product/ process knowledge test to ascertain the knowledge on the process and training requirements.
Responsibilities:

Scheduling interviews for the short listed candidates.
Initiating background verification and drug test with the third party vendor.
Preparing and sending offer letters to the candidates and carrying out all the activities till the candidate comes on board.

Initiatives:

Successfully implemented process improvement ideas for reducing production time and defects.

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Worked as a Process executive on a short-term project with a US insurance company.

Responsibilities:

Booking the premium amount and review the documents for their accuracy.

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Worked with a US mortgage bank as a process executive.

Responsibilities:

Reviewing (Legal Audit) the closing documents, which comprises of the loan file, to ensure loans fitness, completeness and consistency of information within the individual loan documents.
Requesting for the closing documents from the third party vendors (and county recorders office) and updating the loan originating system.
Associated with transaction monitoring which forms a part of the internal audit and preparing month wise quality report.
Preparing Monthly quality report for the team.