Aspiring for opportunities in Service Operations/ Maintenance/ Customer Support with an organization of high repute

CAREER CONSPECTUS
A dynamic professional with over 11 years of rich experience in Service Operations, Maintenance, Troubleshooting, Customer Support and Team Management.
Adept in managing service functions for enhancing operational effectiveness; streamlining the working Standards Operating System for enhanced operational effectiveness.
Possess in-depth knowledge of Preventive/ Corrective Maintenance and Documentation.
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organizational abilities.

PROFICIENCY OVERVIEW
EMPLOYMENT CHRONICLE
Reliance Communications Ltd. Since July, 2008
Sr. Executive (Cluster Leader)
Accountabilities :-
Looking a team of 25-30 members for installation of DTH in entire NCR region.

Properly communicate with dealers regarding DTH installation & support to Dealers.

Resolve the Dealer & Customer issue as quick as possible.

Canon India Pvt. Limited Jul01
Sr. Customer Support Engineer

Accountabilities:
Leading a team of 8 members for managing customer service operations, maintenance and troubleshooting activities for digital & analog photocopier machines.
Managing the installation of new photocopier machines on the sites.
Highlights:
Maintenance Purview:
- NP Series Machines like NP-1020, 1215, 2010, 2020, 2120, 3020, 6341, 6130, 7210, 7120, 7160, etc.
- Digital Machines like IR-1600, IR-2000, IR-1610, IR-2010 and IR-2200/ 2230/ 2270 series.
Successfully cleared ACE (Asia Certified Engineer Exam) conducted by CANON, Singapore.

Kores India Ltd., Aug. 98 V Jun01
Customer Support Engineer

Accountabilities:
Handing support operations for Electronic Postal Franking Machine and Currency Counting Machine.
Extending technical support to other Engineers.

Highlights:
Resolve the dealer issue & customer issue regarding services.

SCHOLASTICS
Diploma in Industrial Electronics from BTE Bombay in 1996.

PERSONAL DOSSIER
Date of Birth : 9th October 1976

Gender : Male

Nationality : Indian

Languages known : English, Hindi & Punjabi
.